Privacy Policy

1. Introduction

Pumba Lodge Hoedspruit ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and surname
• Email address
• Phone number
• Physical address
• Payment information (processed securely through third-party providers)
• Identification documents (where required by law)

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings
• To communicate with you about your reservation
• To provide customer support
• To send promotional materials and updates (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (e.g., payment processors, booking platforms)
• Legal authorities when required by law
• Professional advisors such as lawyers and accountants

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records may be retained for a period of up to 5 years for legal and accounting purposes.

8. Your Rights

Under POPIA, you have the following rights:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to withdraw consent
• The right to lodge a complaint with the Information Regulator

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Pumba Lodge Hoedspruit
Hoedspruit Wildlife Estate
Limpopo, South Africa